Customer Testimonials

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My backyard project is not finished but I wanted to share some pictures.
Robert April 13, 2017
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A photo of the finished project. Tomorrow I remove the scaffolding which is three feet above the roof. I took the picture while standing on the roof peak about 20 feet back. Thanks again for your patient help!
Paul October 03, 2016
Just wanted to follow-up with the Napoleon EPI 1402P fireplace insert I purchased and installed earlier this year. The chimney liner was the most difficult part of the installation, getting the end from oval to round to fit the adapter, but I finally got it. Now that we're in our winter months, where before I would burn a wheelbarrow full of wood each evening, would smoke up the house, and wouldn't really put out much heat. With the new insert, I actually turned off the gas furnace. Using the air control, we open it while getting a fire going, but cut it down to a minimum to slow down the burn. We only burn a small bundle of wood each evening, it doesn't smoke up the house at all, and it keeps our 2200 sq ft home a warm toasty 75 - 82 degrees all night. Also, this unit with the gold doors really made for a beautiful addition to our home. Thanks again for all your help with the selection of such a nice unit. Our whole family really loves it.
Martin Bowman April 12, 2017
This company is definitely a good company to do business with. I had some technical questions and called and spoke with Bill. He gave me good advice and answered all my questions. A few days later, I submitted my order and was astounded when everything appeared on my front porch less than 48 hours later. That's a pretty fast turn-around on an order to northern New York. The price of the components was far less than the other two companies I checked with and you can't beat a lifetime warranty and free shipping. All the pieces are very high quality and everything arrived intact and with no damage. I would do business with Fireside, in the future and recommend them to my friends.
Steve Parsell April 12, 2017
Hey, just wanted to let you know. Everything came in the week before last. I got 2 friends to help me out and things went in pretty good. I had some pretty bad offsets in the terracotta that slowed things down a bit. I added that short piece of un-insulated liner to the nose and taped the joint but I think that transition was what was hanging up. The screws maybe. I had a home made cone on the front and that worked good to hold the rope. I have some aluminum flashing that I wish I had wrapped around that transition, I think it would have been very easy thing had I not had the hang ups. Friends thought it went very well and really we were only on the roof for about 20 min so I am happy. Pre-insulated was way easier than that blanket and mesh!!! Built a block off plate this weekend so now the hard part…getting a 400# stove down in the basement! Thanks for everything! I will recommend you guys!
Phil July 22, 2015
Hi Bill, I can’t believe how fast I received my cap. Excellent service from your company. THANK YOU!!!! I installed it Saturday morning. It fit perfect.
Mike R January 08, 2015
The package arrived last night. It’s a great liner! I’m very pleased. I’ll recommend your company to my friends & family.
Customer January 08, 2015
Received as predicted; thank you for all your help. We'll be recommending you to all our friends!
Pat Y January 08, 2015
Bill, Thanks for the excellent customer service. I really appreciate it.
Darek January 08, 2015

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