Free Shipping is available on selected items shipping to the continental United States. Free Shipping is not available to AK, HI, APO/FPO or Canada. To inquire about shipping outside of the continental United States, please contact us.
Fireside Chimney will accept returns on undamaged or unused items up to 15 days from product delivery date. We do not accept returns on custom made parts, oval, square, rectangle, preinsulated or smoothwall chimney liners or any damaged parts. Return shipping charges will be paid for by the customer unless Fireside Chimney is at fault. All returned items will incur a 15% restocking fee. All items received by the customer that are damaged in shipment will be handled by the customer service department @ 1-877-486-8119. In order to return any unused and undamaged items you will need a return authorization, email firstname.lastname@example.org and state the reason for return and PO number in your email and a RA number will be issued promptly.
Fireside Chimney will only accept a cancellation of an if the order has not shipped, if the order has shipped it will be up to the customer to return the item at their expense and a 15% restocking fee will be applied. Once the item is returned please allow 3-5 days for package inspection and your refund to process. To cancel an order please call customer service at 877-486-8119 or email us at email@example.com.
All returns must be authorized in writing prior to return shipping.